Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are faulty or sent in error. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Marshalls Pet Food Store, Reading Road, Burghfield Common, Reading RG7 3BL.
To return your product, you should mail your product to: Marshalls Pet Food Store, Reading Road, Burghfield Common, Reading RG7 3BL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.